They can beg and they can plead
But they can't see the light (that's right)

Finding common ground when none seems to exist.

The United Kingdom opens the door to more ADR.

Believing something to be true does not make it so.

Balance is the key

The first three rules of ADR.

Discovering the problem is the first step to solving the problem.

It is both what you say and how you say it.

Being a business partner is like being a spouse.

Put me in Coach, I’m ready to mediate.

It's sad, so sad. Why can't we talk it over?
Oh, it seems to me that sorry seems to be the hardest word.

Lawyers are trained to fight and win for their clients. That’s why so many fall short when it comes time to mediate their case.

"Now you listen here, I'm an advertising man, not a red herring. I've got a job, a secretary, a mother, two ex-wives and several bartenders depending upon me, and I don't intend to disappoint them all by getting myself 'slightly' killed." — Roger O. Thornhill (North by Northwest)

When a mediator says too much …